Placeholder content. This article hasn't been written yet — what follows is the outline it will be built from.
Outline: confirm identity before you dial — age, address history, and relatives should all agree.
Prioritize the heirs who actually hold a share rather than everyone in the record.
Scripting the first call to a grieving family: what to lead with and what never to say.
Compliance basics and keeping a do-not-contact list.