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FAQ

Questions, answered plainly

If something here is unclear or missing, ask us directly — the answer usually ends up on this page.

The basics

What does Heir Lens actually do?+

You give it a property address. It resolves the parcel and its recorded owners, researches whether those owners are living, finds and verifies obituaries, assembles the surviving family into a tree, applies state intestate-succession law to work out each person's share, and scores the lead.

The output is a list of likely heirs with percentages and the evidence behind each one — the research an experienced person would do by hand in a few hours.

Who is it for?+

Real-estate investors, wholesalers, and acquisition teams working probate and inherited-property leads, plus the researchers and VAs who support them.

How long does one address take?+

Typically under a minute for the full pipeline. Bulk imports are queued and processed in the background, so you can load a list and come back to it.

Which states are supported?+

Property and owner data are nationwide. The inheritance math is fully modeled for Pennsylvania, Texas, Florida, Georgia, North Carolina, Ohio, and Washington — including each state's spousal-share and community-property rules. Other states currently use a general per-stirpes model, which is accurate for common family structures but should be treated as an estimate.

Tell us which states matter to you — that's how we prioritize which engine to build next.

Accuracy & evidence

How accurate is it?+

Accuracy is measured continuously against a fixed set of fifty real properties whose correct heir lists were confirmed by a human researcher. We grade both first-run performance (a brand-new address) and repeat-run consistency.

The methodology page explains exactly how that benchmark works, what the failure classes are, and what we deliberately don't claim.

What happens when it can't figure out an heir?+

It says so. Properties that can't be resolved from public records get an explicit 'needs human deep dive' flag rather than returning an empty list that looks finished.

Similarly, a relative who might be a child but can't be confirmed is listed as a flagged candidate with no share, instead of being quietly counted as an heir.

Will I get the same answer if I run an address twice?+

Yes. Web search and AI extraction aren't reproducible by nature, so Heir Lens freezes the evidence gathered for a property and replays it on later runs. Results don't drift between sessions unless you deliberately re-research the property.

Can I correct the research?+

Yes, and you should. Every person, relationship, and vital status is editable, and the inheritance math recalculates instantly. Your edits survive re-runs.

Legal & data

Is this legal advice?+

No. Heir Lens produces research estimates from public records. It is not legal advice, not a title search, and not a substitute for probate counsel. Confirm anything you intend to act on.

What if there's a will?+

Intestate succession — the rules Heir Lens applies — only governs estates without a valid will. If a will exists, it controls, and the computed shares won't apply. Treat the output as a map of the likely family, not a ruling on the estate.

Where does the data come from?+

Licensed parcel and property records, a licensed public-records provider for identity and relatives, and publicly published obituaries and memorial pages. Every heir on a lead links back to the specific source that produced it.

How is my data handled?+

Your leads, notes, and research are yours and are visible only to your account. See the privacy policy for the full detail.

Plans & billing

Is there a free trial?+

Not currently. Every plan is month-to-month with no contract, so a single month is the smallest commitment. If you'd like to see it working before subscribing, get in touch and we'll walk you through it.

What does it cost?+

Starter is $99 per month for 15 address searches, Pro is $349 for 55, and Team is $999 for 200. Every plan includes the full research workflow; volume pricing beyond Team is available for larger lists.

What counts as a search?+

Researching a property address charges one search, and the lead's first completed research run is included in it. Viewing leads, editing family trees, and recalculating shares are free. Deliberately re-researching a lead whose research already completed charges another.

I searched an address and no owner came back — did that use a search?+

Yes. A search is charged when the address is run, even when the county record comes back empty. That happens most often on commercial and industrial parcels, where a large site is assessed under a different address than the one you'd naturally type in.

The lead is still created, so you can enter the owner's name yourself and run the full research — and that first research run is included in the search you already spent, so the whole flow still costs one search. Bulk CSV imports behave differently: a row with no parcel match simply fails, with no charge and no lead.

If I fix the owner's name and re-run the research, is that a second search?+

No. Owner edits are always free, and every lead's first completed research run is included in the search that created it. If the research never finished — the county had no owner data, or a run errored out — re-running it is free too, even if you've used up your monthly searches.

You're only charged again when you deliberately re-research a lead whose research already completed. That's a fresh pull of records and evidence, and the confirmation dialog tells you before you spend it.

How do I cancel?+

Settings → Billing opens the Stripe customer portal, where you can cancel in a couple of clicks and keep access through the period you've already paid for.

Still stuck? Contact us and a human will answer.

See it on your own address

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FAQ · Heir Lens